Refund policy

Returns and refunds

We want you to be able to see and feel the pieces you order. If something is not right, you may return it within 14 days.

Your right to cancel

If you are buying as a consumer, you have the right to cancel your order within 14 days without giving a reason. The 14-day period begins on the day you, or someone indicated by you, receives the goods. If an order arrives in several parcels, the period begins on the day the last item is received.

This right applies to all items, including items bought at a discount or during a sale.

To exercise this right, tell us before the 14 days end. You may use the form at the end of this page or simply write to info@missunahome.com. Once you have told us, you have a further 14 days to send the items back.

The condition items must be in

You may handle the items as you would in a shop. Open the packaging carefully, unfold enough to see the fabric, feel the texture and check that the color is what you expected.

Please do not go further than that. In particular:

· Do not wash, iron or use the items.

· Do not remove the tags.

· Keep the original packaging, including bags, bands and boxes.

· Do not fully unfold or unpack sets. Our bed linen, towel sets and other multi-piece sets are folded and packed to a specific standard. Once a set has been completely opened, we cannot restore it here. It has to be sent back to the mill to be refolded and repacked, at a cost to us.

· Do not separate items that were sold together as a set.

In short, you may inspect a piece. Please do not undo the whole set to do so.

Reduced refunds

You are responsible for any loss in value of the items. This applies where the loss results from handling that goes beyond what is needed to establish their nature, characteristics and condition. Where that happens, we may deduct an amount from your refund.

The deduction reflects what it costs us to return the item to a saleable condition. Refolding and repackaging a set at the mill is one example. Where an item can no longer be sold as new, because it has been washed or used, the deduction may correspond to its full value.

If you would rather keep the item than accept a reduced refund, tell us and we will send it back to you. The cost of that shipment is yours.

How to start a return

Write to info@missunahome.com, or open your account if you have one, and tell us which items you wish to return.

We will confirm your return and send you a return label with instructions. Items sent back to us without being registered first cannot be processed.

Returns are sent to Rua Ana Lopes Correia, N.º 31, 4835-303 Selho (S. Jorge), Guimarães, Portugal.

Return shipping costs

Where a return is accepted in full, we cover the cost of returning the items to us, using the label we provide.

Where a return is not accepted, the cost of sending the item back to you is yours. The same applies if you choose to keep an item rather than accept a reduced refund.

If you send a return by means other than the label we provide, the cost is yours. We cannot be responsible for parcels lost in transit.

Refunds

We refund the price of the returned items and the standard delivery cost you paid on the original order. Where you return only part of an order, the delivery cost is not refunded.

We may hold the refund until we have received the items back, or until you show us that you have sent them, whichever happens first.

Once your return is approved, we issue the refund to your original payment method within 14 days. The time it then takes to appear in your account depends on your bank or payment provider. That part is outside our control.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. Write to us straight away if an item is faulty, damaged or not what you ordered, so that we can put it right. In these cases you do not bear any return cost.

Separately from the right to cancel described above, you have a legal guarantee of conformity of three years from delivery.

Items that cannot be returned

Gift cards cannot be returned.

Exchanges

The simplest way to get the piece you want is to return the one you have and place a new order.

Complaints and dispute resolution

If something has gone wrong, please write to us first at info@missunahome.com and we will do our best to resolve it.

In the event of a consumer dispute, you may refer the matter to TRIAVE, Centro de Arbitragem de Conflitos de Consumo do Vale do Ave, Rua Capitão Alfredo Guimarães n.º 1, 4800-019 Guimarães, Portugal, at www.triave.pt.

If you are a consumer resident in another European Union country, the European Consumer Centre in your country can help you access the competent dispute resolution body.

Model withdrawal form

You may use this form to cancel your order, although you are not obliged to. Complete it and send it to info@missunahome.com.

To Luís Gil Leite Martins Pereira, trading as Missuna Home, Rua Ana Lopes Correia, N.º 31, 4835-303 Selho (S. Jorge), Guimarães, Portugal, info@missunahome.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is sent on paper):

Date:

Contact information

Our contact details are set out below:

· Trade name: Missuna Home

· Trader: Luís Gil Leite Martins Pereira

· Physical address: Rua Ana Lopes Correia, N.º 31, 4835-303 Selho (S. Jorge), Guimarães, Portugal

· Email: info@missunahome.com

· VAT number: PT 212021079

Additional information

For more information, please refer to our shipping policy, terms of service and privacy policy.