Frequently asked questions
Some useful information to guide you. If you still have questions, we’ll be glad to help. Please email us at info@missunahome.com.
Orders
What payment methods are accepted?
We accept payments by MB WAY, Easypay, PayPal, Visa and Mastercard.
How do I amend my order?
We are happy to help. Please email us at info@missunahome.com as soon as possible and we will do our best to update your order before it is dispatched.
Where do I enter the promo code?
Promo codes are applied during checkout. Discounts cannot be applied once an order has been placed, and discounts cannot be combined.
Returns and exchanges
Can I return my order?
As a consumer, you have the right to cancel your order within 14 days of receiving it, without giving a reason. This applies to all items, including items bought on sale. You then have a further 14 days to send them back to us. You may inspect the pieces as you would in a shop, but please do not wash, iron or use them, do not remove the tags, and keep the original packaging. Please do not fully unpack or unfold sets, and do not separate items that were sold together as a set. Any loss in value from handling beyond this may be deducted from your refund.
Can I return only part of my order?
You can return one or more items and keep the rest, within the same 14 day period and under the same conditions above. When you return only part of an order, the original delivery cost is not refunded.
How do I start a return?
Write to us at info@missunahome.com, or open your account, and tell us which items you wish to return. We will confirm your return and send you a return label with instructions. Items sent back without being registered with us first cannot be processed.
Who pays for return shipping?
When a return is accepted in full, we cover the cost using the label we provide. If a return is not accepted, or if you choose to keep an item rather than accept a reduced refund, the return shipping cost is yours.
When will I receive my refund?
Once your return is approved, we issue the refund to your original payment method within 14 days. For a full return, we refund the price of the items and the standard delivery cost of the original order. The time it takes to appear in your account depends on your bank or payment provider.
What if my item is damaged, faulty or incorrect?
Please inspect your order when it arrives and write to us straight away at info@missunahome.com if anything is faulty, damaged or not what you ordered. In these cases you do not pay any return cost, and you also have a legal guarantee of conformity of three years from delivery.
How do I exchange an item?
The simplest way to get the piece you want is to return the one you have and place a new order.
Can I return two orders in the same package?
Yes, that is no problem. Please contact us first at info@missunahome.com with the details so we can process both returns correctly.