Frequently asked questions

All Missuna products are made in Portugal. Missuna Home is a Portuguese brand, born in 2021 and based in Guimarães.

The Organic bed line (duvet covers, duvet cover sets, flat sheets, fitted sheets, sheet sets and pillowcases) is made in GOTS-certified organic cotton percale, 200 thread count. Other products are not GOTS-certified, and we do not describe them as such. Each product page lists its exact composition.

Organic cotton is grown to certified organic standards, which restrict synthetic pesticides and fertilizers and do not allow genetically modified seeds. Regular cotton is not bound by those rules. The word organic describes how the fiber is grown, not how the fabric feels: the weave, thread count and finish decide that.

Our Organic bedding is 100% GOTS-certified organic cotton. GOTS also covers how the fabric is processed and made, with independent checks on traceability, chemical inputs and working conditions. It is woven into a 200 thread count percale, made in Portugal and washed after making, so it is soft from the first night. Read more in our Journal.

Our Giza towels are made in long-staple Giza Egyptian cotton, 550 g/m² terry, OEKO-TEX Standard 100 certified. They come in five sizes, from a 30 x 30 cm guest towel to a 90 x 160 cm bath sheet.

Choose by bed width: bed 90/105 cm, 180 x 220 cm; bed 135/140 cm, 220 x 220 cm; bed 150/160 cm, 240 x 220 cm; bed 180 cm, 260 x 240 cm. Fitted sheets fit mattresses up to 30 cm deep. See the full bed size guide.

At missunahome.com, and on Amazon in Spain, France, Italy and Germany, where Missuna is the only seller of Missuna products. Shops can order wholesale through Faire.

Orders are prepared in 1 to 2 business days, and you receive an email when your order leaves us. Transit to Portugal (including Madeira and the Azores) and mainland Spain takes 3 to 5 business days; to Austria, Belgium, Czechia, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands and Poland, 5 to 7 business days. Other countries are listed in our shipping policy.

Portugal and mainland Spain: €4.90, free from €99. Austria, Belgium, Czechia, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands and Poland: €14.90, free from €149. Other countries are listed in our shipping policy.

We accept Visa, Mastercard, MB WAY, Multibanco, Apple Pay and Google Pay through Shopify Payments, and PayPal.

We are happy to help. Please email us at info@missunahome.com as soon as possible and we will do our best to update your order before it is dispatched.

Promo codes are applied during checkout. Discounts cannot be applied once an order has been placed, and discounts cannot be combined.

As a consumer, you have the right to cancel your order within 14 days of receiving it, without giving a reason. This applies to all items, including items bought on sale. You then have a further 14 days to send them back to us. You may inspect the pieces as you would in a shop, but please do not wash, iron or use them, do not remove the tags, and keep the original packaging. Please do not fully unpack or unfold sets, and do not separate items that were sold together as a set. Any loss in value from handling beyond this may be deducted from your refund.

You can return one or more items and keep the rest, within the same 14 day period and under the same conditions above. When you return only part of an order, the original delivery cost is not refunded.

Write to us at info@missunahome.com, or open your account, and tell us which items you wish to return. We will confirm your return and send you a return label with instructions. Items sent back without being registered with us first cannot be processed.

When a return is accepted in full, we cover the cost using the label we provide. If a return is not accepted, or if you choose to keep an item rather than accept a reduced refund, the return shipping cost is yours.

Once your return is approved, we issue the refund to your original payment method within 14 days. For a full return, we refund the price of the items and the standard delivery cost of the original order. The time it takes to appear in your account depends on your bank or payment provider.

Please inspect your order when it arrives and write to us straight away at info@missunahome.com if anything is faulty, damaged or not what you ordered. In these cases you do not pay any return cost, and you also have a legal guarantee of conformity of three years from delivery.

The simplest way to get the piece you want is to return the one you have and place a new order.

Yes, that is no problem. Please contact us first at info@missunahome.com with the details so we can process both returns correctly.