Shipping policy

Shipping

We ship from Portugal to Portugal, Spain and most of Europe. This page sets out how long delivery takes, what it costs and what to expect along the way.

Preparing your order

Orders are prepared within 1 to 2 business days. Orders received in the morning are often dispatched the same day.

Business days are Monday to Friday, excluding public holidays in Portugal. Orders placed at weekends are prepared on the next business day.

You receive an email as soon as your order leaves us.

Delivery times and costs

Delivery times below refer to transit only, once the parcel has left us. Add the preparation time to know the full estimate.

· Zone 1. Portugal, including Madeira and the Azores, and mainland Spain. 4,90€. Free from 99€. 3 to 5 business days.

· Zone 2. Austria, Belgium, Czechia, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands and Poland. 14,90€. Free from 149€. 5 to 7 business days.

· Zone 3. Bulgaria, Croatia, Denmark, Estonia, Finland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Sweden and the Spanish islands. 18,90€. Free from 199€. 5 to 7 business days.

· Zone 4. Albania, Bosnia and Herzegovina, Cyprus, Greece, Iceland, Kosovo, Malta, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Türkiye and the Italian islands. 29,90€. Free from 299€. 7 to 10 business days.

Islands are served through a different zone from the mainland, so the cost and the time may differ. The exact cost for your address is always shown at checkout, before you pay.

Delivery times are estimates. They are not guaranteed and may be longer during sale periods or at busy times of year.

Carriers

We work with several carriers and choose the most suitable one for each destination. The carrier is confirmed in your dispatch email.

Tracking

Your dispatch email includes a tracking number and a link. Tracking may take up to 24 hours to become active.

Customs, duties and taxes

Orders delivered within the European Union customs territory are sent with VAT included. There is nothing further to pay on arrival.

Some destinations lie outside the customs and VAT territory of the European Union. This includes Albania, Bosnia and Herzegovina, Iceland, Kosovo, Montenegro, North Macedonia, Norway, Serbia, Switzerland and Türkiye, and also the Canary Islands, Ceuta and Melilla.

For those destinations, customs duties, import taxes or handling fees may apply. Whether they apply, and how much they are, is decided by the authorities of the destination country and is outside our control. Any such charges are payable by the recipient and are not included in the price you pay us.

If a parcel is refused at customs and returned to us, we refund the price of the goods. The outbound shipping cost and any charges incurred are deducted.

Addresses

Please check your address carefully before completing your order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you. A new shipment can be arranged at your cost.

If nobody is available to receive the parcel, the carrier will leave instructions. Parcels not collected within the carrier's deadline are returned to us.

Delays

We are not responsible for delays caused by carriers, customs, weather or other events outside our control. This does not affect your statutory rights.

If your order has not arrived within the estimated time, write to info@missunahome.com and we will look into it with the carrier.

Damaged or missing parcels

Please inspect your parcel on arrival. If it looks damaged, note this with the carrier where possible and write to us straight away at info@missunahome.com, with photographs if you can. We will put it right.

Returns

Returns, refunds and the right to cancel are set out in our refund policy.

Contact information

Our contact details are set out below:

· Trade name: Missuna Home

· Trader: Luís Gil Leite Martins Pereira

· Physical address: Rua Ana Lopes Correia, N.º 31, 4835-303 Selho (S. Jorge), Guimarães, Portugal

· Email: info@missunahome.com

· VAT number: PT 212021079

Additional information

For more information, please refer to our refund policy, terms of service and privacy policy.